Terms of service

All business processes and orders are carried out under the following conditions. Deviating regulations require the written form.

Our offers are non-binding. They only become binding once we have confirmed or invoiced the order. We reserve the right to adjust the delivery price for production-related changes that require a different use of raw materials.

Orders must be typed in. We do not accept telephone orders due to the possible sources of error in the transmission. We assume no liability for transmission errors, as well as errors caused by indistinctly written orders or indistinct descriptions in orders. If an order is placed on behalf of a third party, the customer is liable for the correctness of the order and the payment of the entire claim. We are not liable for transmission errors in the case of unclear fax orders.

The remuneration for our services is based on the prices applicable at the time the contract was concluded. If there is a period of more than two months between our acceptance of the offer and the placing of the order, we reserve the right to increase the price of the delivery accordingly due to material price increases and wage increases in the meantime. Our prices are exclusive of statutory VAT. In the case of custom-made products that reach a certain value of goods, a deposit of 35% is required upon conclusion of the contract, 35% upon delivery notification and 30% within 30 days of invoicing. For small orders up to a net goods value of EUR 15.00, we charge an administration fee of EUR 5.00. Shipping and packaging costs are charged separately and are to be borne by the customer.

Tolerances, quantity deviations
For all dimensions, colors, etc. specified by us, the tolerances customary in the industry or justifiable for the purpose of use apply. In the case of screen printing, we reserve the right to over-deliver or under-deliver up to 10%.

Drafts, property rights
Drafts that are developed and made available by us, as well as final drawings, films, data sets, models and embossing tools made by us remain our property even after payment. We also remain the owner of the existing industrial property rights and copyrights. The client assures us that the drafts and execution specifications delivered by him to us, existing patent, license, trademark, registered design or other industrial property rights, including copyrights of third parties, do not affect such rights by the supplied drafts and execution specifications get hurt. We are not obliged to investigate this. In the event that a claim is made against us by a third party due to the violation of such a fundamental right, the client releases us from all payment obligations arising therefrom.

Delivery dates

Delivery dates are specified in working days. All deliveries that we do not expressly confirm as a fixed date are non-binding.

Delivery delays

Claims for damages or a withdrawal from the contract due to late delivery or non-fulfillment of the contract can only be asserted if the late delivery is our fault and you have given us a registered letter in default and a reasonable grace period. In the event of delivery delays that are not due to our fault, we are entitled to request an appropriate extension of the delivery period.


Delivery is carried out freight collect ex works at the expense and risk of the customer. We are entitled to make partial deliveries and to invoice them. Shipping abroad is only possible against irrevocable letter of credit or prepayment. We reserve the right to deliver cash on delivery. Our packaging is invoiced on the basis of the cost price, there is no obligation to take it back under the Waste Disposal Act, as our packaging is designed for non-destructive onward transport.

Retention of title

We reserve title to all goods delivered until all claims from the business relationship, including ancillary costs, have been settled. If we make use of the right of withdrawal, the withdrawal from the contract must be declared by us in writing, by registered mail. You assign all claims from the resale of the goods subject to retention of title to us with all ancillary and security rights. If the realization of our claims appears to be in jeopardy, you as our business partner must, upon request, notify the assignment of your customers in writing and provide us with all necessary information and documents. You are not permitted to assign security or pledge.

Terms of payment

All invoices from our factory are to be paid net immediately after the invoice has been issued. Unless expressly pointed out, a discount will not be granted and will be requested from us in the event of an unauthorized deduction. Payments by check or bill of exchange are only considered fulfillment when we can dispose of the equivalent value. Costs incurred through payment by bill of exchange or check are borne by the exhibitor. Special provisions apply to international payments within the EC in order to avoid bank charges. This payment method is given to you by our accounting department. In the event of disregard, costs for foreign payments will be borne by the customer. In the event of default in payment, we will charge an administration fee of EUR 2.50 per reminder. We reserve the right to charge default interest. If the fulfillment of our payment claim is endangered, we are entitled to carry out outstanding deliveries only against prepayment and to demand guarantees or other security payments in sufficient amount due to all claims. If a requested security is not provided, all of our claims become due immediately. In addition, we have a right of retention with regard to all delivery obligations that have not yet been fulfilled until the security has been provided. Offsetting against our claims against claims of our business partners is excluded, unless the claims of our business partners are undisputed or have been legally established.

Limitations of Liability

We are only liable for damage to our business partners if this is due to intent or gross negligence on our part or on the part of our vicarious agents. We are not liable for damage caused by force majeure.


Every product, whether delivered or personally picked up by the customer - and every service is to be examined immediately after receipt for defects and, if necessary, errors in the text and the coloring. Complaints must be made within
We have received it 5 working days after receipt of the goods. Subsequent complaints will not be accepted unless they are hidden defects. If the goods or assembly are defective, we are entitled to either repair or replacement. The client can only request a reduction in the value of the goods if the repair or replacement delivery fails. We are to be given a reasonable deadline customary in the industry for subsequent improvement. If our interlocutor or a person authorized by him carries out the repair without our being in default with rectifying the defects, our guarantee is excluded. We are not liable for transport damage. These must be reported to the carrier upon handover and asserted against him. All warranty claims expire six months after acceptance. This also applies to warranty claims due to hidden defects.

Withdrawal from the purchase contract, exchange

Withdrawal from a given order, exchange of goods and return of goods are not possible. Thanks to computer-aided production, your orders are recorded immediately on the day of receipt and processed in some areas. If we agree to a cancellation of the order, the costs we have already incurred are to be reimbursed up to the respective status of production.


The GDPR regulates the handling of personal data in the company as an EU regulation (since May 25, 2018). To the best of our knowledge and within the framework of the requirements for companies of our size, we observe all the provisions of the ordinance, including the internal documentation obligations and information requirements for employees.

Place of performance, place of jurisdiction

The place of fulfillment and place of jurisdiction with regard to our contractual relationships with registered traders and legal entities under public law is the headquarters of our company in Munich.

Defense clause

Our "General Terms and Conditions" apply exclusively to all contracts concluded by us; other conditions do not become part of the contract, even if we do not expressly contradict them.

Final provisions

Individual agreements only change our terms and conditions if they have been confirmed in writing by the management on our part. German law applies to all contractual relationships. If parts of these "General Terms and Conditions" are or become ineffective, the remaining parts will not be affected. The ineffective parts are replaced by the general law that comes closest to the economic goal of the ineffective parts.